Our Policies

Return & Refund Policy for Mount Healing

At Mount Healing, we are committed to providing high-quality wellness products and services. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy to ensure a smooth experience.

Product Replacements / Returns

This policy explains Mount Healing’s position regarding refunds, returns, and exchanges.

Mount Healing will only exchange or replace a product purchased from mounthealing.com if:

• The product has a manufacturing defect

• The product was received in damaged condition

• The product seal or packaging was opened prior to delivery

• The product shows visible damage upon arrival

To request a return or replacement, customers should contact us via email or our support channel listed on our website. Our quality assurance team will review the claim and respond accordingly.

Note: All claims must be reported within 24 hours of delivery to ensure prompt resolution.

Non-Eligibility Criteria

Mount Healing will not be responsible for refunds or exchanges if:

• The customer simply does not like the product but it was accurately described and delivered

• The order was placed incorrectly by the customer

However, we will do our best to assist customers with exchanges when possible.

Eligibility Criteria

Refunds will be processed if Mount Healing is unable to deliver the purchased product within the promised timeframe, excluding delays caused by natural disasters, government restrictions, or unforeseen circumstances.

Refunds or replacements may also be issued if the product:

• Does not match the product image or description

• Does not meet listed specifications

• Is incorrect or a substitute product

In such cases, customers may request a replacement or refund after mutual agreement between Mount Healing and the customer.

Order Cancellation

Orders may be canceled anytime before they are dispatched.

If an order has already been dispatched, customers will be responsible for return shipping costs. Once the product is received and inspected, the cancellation will be processed accordingly.

Processing Time

All return, refund, and exchange requests are reviewed within 5 to 10 business days, and customers will be notified of the outcome.

Terms & Conditions

FAQs

What is your refund policy?

We offer full refunds within 30 days of purchase if you're unsatisfied.

How do I request a refund?

Contact our support team via email with your order details to start the refund process.

Are there any items excluded from refunds?

Digital products once downloaded are non-refundable unless defective or not as described.

How long does a refund take?

Refunds are processed within 7 business days after approval.

Can I exchange an item?

Exchanges are handled case-by-case; please contact support for assistance.

What if I received a damaged product?

Notify us immediately with photos; we will arrange a replacement or refund promptly.